Shipping and Return Policy

Welcome to Le Aroma! This Shipping and Return Policy outlines the rules and regulations for the shipping and return of our products.

Shipping Policy

1. Processing Time:
   • Orders are typically processed within 5 business days after payment is received.
2. Shipping Methods:
   • We offer standard and expedited shipping options. Shipping costs and delivery times may vary depending on your location and the shipping method chosen at checkout.
3. International Shipping:
   • We currently offer shipping to select international destinations. Please note that additional customs duties, taxes, or fees may apply depending on your country’s regulations.
4. Shipping Delays:
   • We are not responsible for any delays in shipping caused by unforeseen circumstances or events beyond our control, such as natural disasters, customs delays, or postal strikes.

Return and Exchange Policy

1. Eligibility:
   • We accept returns and exchanges within [number] days of delivery for eligible items. To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as when you received them.
2. Initiating a Return or Exchange:
   • To initiate a return or exchange, please contact our customer service team at info@le-aroma.com with your order number and reason for return.
3. Return Shipping:
   • Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for returns.
4. Refunds and Exchanges:
   • Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned items. Exchanges will be processed promptly once the returned items are received and approved.
5. Non-Returnable Items:
   • Certain items are non-returnable, including gift cards, downloadable products, and perishable goods.
6. Damaged or Defective Items:
   • If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions about our Shipping and Return Policy, please contact us at info@le-aroma.com.